Refund policy

We have a 28 day return policy, you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@batcha.com.au. We will advise you on the next steps and require you to provide us written notice of your intent to return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@batcha.com.au. Please note, as per our privacy policy we will only be able to provide assistance to customers who contact us from the email address that placed the order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns & Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@batcha.com.au.

Returns not returned with original packaging and/or damaged will incur a 50% restocking fee deducted from your refunded amount. Returns must be organised at your own expense, we are unable to facilitate return shipping for you. BATCHA may refuse returns if suspected to be in bad faith at our own discretion.

If the batch does not fill, you will automatically be refunded in full within 5 business days. No forms, no applications, stress and hassle free.

BATCHA - Structural Warranty

[JDT GROUP PTY LTD] (ABN [18 685 974 332]), trading as BATCHA

Coverage

BATCHA warrants the structural frame (timber/engineered-timber frame, structural joints, corner blocks, fixings) of eligible products against defects in materials or workmanship for 3-5 years from date of delivery, for the original purchaser, for normal residential use in Australia. Not transferable. Product dependent.

Not covered: upholstery, fabric, foam/fill, zippers, fading, natural timber variation, wear and tear, misuse, unauthorised repairs, non-residential use, or damage occurring after delivery is accepted.

What we'll do

At our discretion: repair, replace, or refund (partial or full) based on the fault and product condition.

How to claim

sales@batcha.com.au

Your rights under Australian Consumer Law

This warranty is in addition to, and does not limit, your rights under the ACL.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.